Centre Services

Customer Services

The following Customer Services are available from the Centre Management Office, located on the ground level. 

  • Buy a Gift Card
  • Hire a wheelchair
  • General enquires 
  • Give feedback 
  • Ask for directions
  • Find out more about in centre promotions and competitions
  • Become a Buy-Smart member
  • Become a VIP Member
  • Local transport information
We also provide a free Taxi Phone. This is located on Ground level near the Man to Man fashion store. Simply pick up the receiver and the taxi will come direct to taxi rank at the main entrance (Millers Road, Altona Gate Shopping Centre).
Wheelchair Hire
Wheelchair hire is available from the Centre Service Desk (opp Telstra Ground Level) free of charge, with approved identification. 
Toilets are conveniently located around the Centre including access for the mobility impaired.

Parent's Rooms 
Our Parents Rooms are well equipped with changing tables, feeding cubicles, microwaves and toilets for your convenience. These are located on ground level near Kmart and on lower level near Dick Smith Electronics.

Altona Gate has many ATM's available for customers to get cash from. They are located throughout the Centre on all levels.


  CBA Westpac           NAB            
Monday to Thursday         9:30am to 4:00pm       9:00am to 5:00pm           9:00am to 5:00pm
Friday 9:30am to 5:00pm         9:00am to 5:00pm 9:00am to 5:00pm
Saturday & Sunday Closed Closed Closed